Consumer Awareness

In the modern era, we are increasingly facilitated by technology. One of the effects is shopping. Only with smartphones, we can already buy the goods we want. But of course there is an impact that will be generated if we are not careful choosing a place to shop.
For example we buy electronic goods via the internet, we must search first information about the store. Whether the store is really guaranteed.
Like my previous experience, I bought electronic goods via the internet, but the item has a flaw. After knowing this I must immediately confirm it with the seller, by:
1. the photo of the defective part and shown to the seller
2. confirm the exchange of the goods
3. send it back to the seller

The loss of shopping on the internet is:
1. lack of guaranteed quality of goods
2. the occurrence of fraud

Here are some tips how we solve the problem if you buy not from the internet:

1.Contact the person who sold you the item or performed the service.

2.Calmly and accurately explain the problem and what action you would like taken.

3.Talk with the supervisor or manager, if necessary.

4.Allow each person you contact time to resolve the problem before contacting another person.

5.Keep a record of your efforts.

Then, what should be in the complaint letter:

1. Your name, address, and account number, if appropriate.

2.Describe your purchase (name of product, serial numbers, date and location of purchase).

3.State problem and give history.

4.Ask for a specific action.

5.Enclose copies of documents regarding your problem.

6.Allow time for action or response.

7.Include how you can be reached.